The Provision warranty covers all manufacturing or workmanship defects for a period of 1 year from date of purchase. Please call our Toll Free number at 1-888-398-1522 and explain your problem. You may also fax a request for RGA (Return Goods Authorization) to 201-489-6911, Provision repairs. We will issue a Return Authorization Number to you and advise you where to ship the unit. Please return the unit with the Return Authorization Number referenced, and a copy of your purchase receipt.